Pricing & Transparent Quoting

Our Pricing Promise

 

Upfront & Honest Quotes

Every job starts with a clear estimate so you know the expected cost before we pick up a tools. If something changes, you’ll hear it from us first, not when the invoice arrives.

No Work Continues Without Your Approval

If a job looks like it may blow out or reveal extra issues, we stop immediately.
We reassess, explain what’s happened, what your options are, and what the new price would be. You stay in control from start to finish.

Plain-Language Explanations

No technical jargon. No vague terms.
We explain what needs doing, how we’ll do it, and why it matters, in a way that’s easy to understand.

Fair & Competitive Rates

We aim to deliver high-quality work at affordable prices. You’ll never pay for unnecessary extras, shortcuts, or inflated callout fees.

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How Our Pricing Works

 

1. Call-Out & Initial Assessment

We come to you, inspect the issue, and provide a clear outline of the work required.
You’ll get an estimated cost and timeline before the job begins.

2. Transparent Itemized Pricing

Your invoice is broken down so you can see exactly what you’re paying for, including:

• Labour

• Materials

• Any specialized equipment

• Optional extras (clearly labelled)

3. Communication at Every Step

If the job changes or we uncover something unexpected, we pause and speak to you first.
No assumptions. No surprises.
You approve every change before work continues.

4. Quality Work, Guaranteed

We’re committed to delivering reliable, long-lasting repairs and installations. Good workmanship saves you money in the long run, and we stand by ours.

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Emergency Work Pricing

Emergency jobs are sometimes unpredictable.
Most urgent repairs take around three hours to complete, so our emergency call-out includes a minimum three-hour deposit.
This ensures we can respond quickly, safely, and with the staff and equipment needed.
In almost all cases, this minimum covers the full repair, so it’s rarely wasted.

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Flexible Payment Options

We understand that plumbing problems don’t always arrive at convenient times.
To make it easier, we accept:

• ZipPay

• Afterpay

• Apple Pay

• Google Pay

• Standard debit and credit cards

You get quality repairs now, and flexible payment options when you need them.

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Why Transparent Pricing Matters

Because when you call a plumber, you deserve:

• Confidence that the price is fair

• Clear communication the whole way

• No hidden fees

• No stress about what the final bill will look like

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At Mac Utilities, our goal is simple:
Transparent pricing, exceptional workmanship, and service you can trust.