Privacy Policy

Last Updated: November 2025
Company: Mac Utilities
Website: www.macutilities.com.au

1. Purpose

Mac Utilities (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the relevant laws

2. Information We Collect

We only collect personal information that you voluntarily provide when using our website or services. This includes:

Your name, email address, and phone number (submitted via our contact form)
Any comments, messages, or uploaded images you include in the contact form
Basic website usage data, including cookies and IP addresses, managed by Wix (our website provider)

For details on Wix’s data and cookie management, please see Wix’s Privacy Policy

3. How We Use Your Information

We collect and use your information to:

Respond to your enquiries or service requests
Provide plumbing and related services
Improve our website, communication, and customer experience
Comply with legal and regulatory obligations

We will never sell, rent, or trade your information to third parties.

4. Data Storage and Security

Your personal data is securely stored in accordance with Australian data protection standards. We take reasonable steps to prevent unauthorized access, disclosure, alteration, or destruction of your personal information.

If you upload files or images through our contact form, these are stored securely and only accessed for service-related purposes.

5. Cookies and Tracking

Our website is hosted on the Wix platform, which may use cookies and similar technologies to collect information about website usage, browser type, and device.
We link to Wix’s Cookie Policy for detailed information on how cookies and IP addresses are processed.

6. Your Rights

Under Australian Law:

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate or outdated information
Lodge a complaint if you believe we’ve breached your privacy rights

Under GDPR (if you are in the EU/UK):

You have additional rights to:

Request deletion (“right to be forgotten”)
Restrict or object to processing
Request data portability

7. Data Disclosure

If you wish to have your personal information removed from our records, please email admin@macutilities.com.au with a formal request. We will respond within 14 business days to confirm deletion or discuss any required verification.

8. Data Removal and Contact

We may disclose personal information if required by law or to comply with legal proceedings. Otherwise, your data will only be shared with trusted service providers (such as website hosting or analytics tools) who are bound by confidentiality and data protection agreements.

9. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website. Changes will take effect immediately upon posting.

10. Questions or Complaints

If you have concerns about our privacy practices, please contact us at admin@macutilities.com.au If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).